At Digihandler Academy, we are committed to delivering high-quality training programs and a valuable learning experience to all our students. We maintain a transparent and fair refund and cancellation policy to ensure clarity and trust. By enrolling in our courses, you agree to the terms mentioned below.

1. Cancellation Policy

Students may request cancellation of their enrollment within 24 hours of successful registration to be eligible for a full refund. However, cancellation requests will only be accepted if the respective course batch has not started and course access has not been substantially utilized.

If the student has already received LMS access but has not used the course content, the academy may review the cancellation request at its discretion.

Cancellation requests made after 24 hours of enrollment may not be eligible for a refund.

2. Refund Eligibility

Refund requests will only be considered under the following conditions:

• The request is made within the eligible cancellation period.
• The student has not attended more than 2 live classes.
• The student has not accessed more than 10% of the LMS course content.
• The student has not downloaded a significant portion of the study materials.

Once any of the above limits are exceeded, the student will not be eligible for any refund as it will be considered that the services have already been consumed.

3. Technical Issues

Digihandler Academy ensures that all students receive proper access to learning resources. In case a student faces technical issues such as inability to access the LMS, course dashboard, or live sessions due to a fault from our side, the following process will apply:

• The student must report the issue to our support team with proper details.
• Our technical team will attempt to resolve the issue within a reasonable timeframe.
• If the issue remains unresolved for 7 working days from the date of complaint and it is verified that the fault is from our side, a pro-rata refund may be considered.

The final decision regarding such refunds will remain with Digihandler Academy management.

4. Non-Refundable Situations

Refunds will not be provided in the following situations:

• Failure to attend scheduled classes
• Change of mind after enrollment
• Lack of time or personal reasons
• Dissatisfaction due to personal expectations not matching the course structure
• Failure to complete assignments or course requirements
• Violation of academy policies or misconduct
• Sharing course access with others

5. Refund Processing Time

If a refund request is approved after review, the refund amount will be processed to the original payment method used during enrollment.

Refund processing may take 7–10 working days depending on:

• Payment gateway processing timelines
• Banking procedures
• Original payment method used

Digihandler Academy is not responsible for delays caused by banks or payment providers after the refund has been initiated.

6. How to Request a Refund

To request a cancellation or refund, students must contact our support team through the official email or contact number registered on our website. The request must include:

• Full Name
• Registered Email ID
• Contact Number
• Course Name
• Reason for refund request

Our team will review the request and respond within a reasonable timeframe.

7. Policy Updates

Digihandler Academy reserves the right to modify this Refund & Cancellation Policy at any time without prior notice. Updated policies will be published on our website.